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Online & Mobile Banking

Enjoy our brand-new Online and Mobile Banking Platforms.

With much easier navigation and additional features, our goal is to continue to improve our members' experience no matter if you are standing in our branch or on the other side of the world.

Please find answers to common questions you may have regarding the new platform:

WILL I HAVE TO CHANGE MY USERNAME AND PASSWORD TO ACCESS THE NEW SYSTEM?

Yes, you will have to go through an enrollment process --this is your first step to accessing the new platform. The enrollment process requires you to provide the following information (Please keep in mind this information must be for the Primary Account holder):

• Member (Account) Number
• Social Security Number
• Date of Birth

When enrolling for the first time, simply click "ENROLL" under the "Continue" button as shown -- please do not enter your previous OR preferred Username and Password at the time of enrollment:

WHEN CHOOSING YOUR USERNAME AND PASSWORD, PLEASE KEEP IN MIND:

New USERNAMES must contain:

• At least 6 characters
• At least 1 letter
• At least 1 number
• No special characters

New PASSWORDS must contain:

• At least 8 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number
• At least 1 special character

Additionally, after enrollment, at your first login, you must set up a multi-factor authentication method using either your email or text message. Therefore, in advance of the upgrade, please have a current email and/or mobile phone number on file with us.

HOW WILL I LOG IN TO THE NEW ONLINE & MOBILE BANKING PLATFORM?

You can access the new digital banking application and your account on a desktop, laptop, mobile phone, or other internet-accessible devices. There are two ways to do this:

• Visit our website (hudfcu.org) and click on the green "Login" button or type hudfcu.bankjoy.com/sign-in into your browser to access Online Banking, or


• Download the new mobile banking app from Google Play or the App Store on your mobile device.
  Search for "HUD Federal Credit Union" or "HUD FCU" and look for the following app icon:
  
  

Click on your App Store icon below to download the app today:

WILL I NEED TO RE-ENROLL IN BILL PAY WITH THE NEW ONLINE BANKING?

You will not have to re-enroll in Bill Pay. Your current Bill Pay schedule will automatically transfer to the new platform.

WILL MY ALERTS TRANSFER TO THE NEW PLATFORM?

No, alerts will need to be set up after enrollment.

PLEASE NOTE: Not all features will be available at launch. We will update the platform with these services and other new features in the days to come, as we continue to improve our technology to meet your needs. The following features will not be available:

• eStatements (The credit union will mail paper statements to each member until eStatements are available)


• Remote Deposit Capture (remote check deposit)


• Check images

More details will be available as we bring more services online. And remember, we are here to help. If you have any questions, we are ready to assist you by phone at 202-863-2800, via email to admin@hudfcu.org, or during your next branch visit.

Skip a Pay

Members are limited to two Skip-a-Payments per loan, in the previous (rolling) 12 months. Use the cash to shop for the holidays, pay your taxes, save up for a large purchase or just plain catch up!

Important information about skip a payment:

• We offer skip a pay on all Vehicle and Signature Loans.
• There is a $25 fee per skipped loan payment. The fee will be transferred from Primary Savings, Club Accounts, or Checking.
• Loan must be active and current with the credit union for six months to be considered for the Skip a Payment program.
• You are limited to two Skip-a-Payments per loan, in the previous (rolling) 12 months.
• You must be in good standing with the Credit Union.
• Interest will still accumulate on the outstanding balance, increasing the total cost of borrowing and extending the term of the loan.

Set up your Skip-A-Pay today. Click below to complete a fillable form. Once completed, please download and return it to the Credit Union for processing.

Skip-a-Pay Form